Shipping and Refunds
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Shipping times are estimated at between 7-10 business days depending on your location within Australia. International delivery times may vary – please enquire.
Customer Service Policy
Innovative Hair Loss Solutions is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described or are different to the product illustrated on the website.
I saw a TV commercial that said SMS the word ‘hair’ to their number for a chance to win $4,000 worth of hair loss treatment. I couldn’t believe it when I got a call from Innovative to say I’d won. I was stoked. What a great prize.” I’ve just started the course and I’m feeling more confident already.