Shipping and Refunds
We deliver products Australia wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Shipping times are estimated at between 7-10 business days depending on your location within Australia. International delivery times may vary – please enquire.
Customer Service Policy
Innovative Hair Loss Solutions is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 7-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where goods are faulty, have been wrongly described or are different to the product illustrated on the website.
‘It bloody works mate, I’m telling you it really bloody works.’
“I was wearing a hairpiece and was very conscious of how unnatural it looked. So I started the IHLS program about two years ago. I went to Subiaco and was introduced to Deb. I was pretty sceptical at first but she reassured me without making any false claims or promises. I had my first couple of treatments at Subi but, because I live in Rockingham, I bought a helmet and treated myself at home. You have to be disciplined and stick to the treatment regime. Mine involves tablets and creams and of course the laser helmet which I use three times a week. I only go to Subi about every six weeks for a check-up. The results, even after a few weeks, were amazing and they got better and better every month. I’d lost hair on my crown and on the front of my head and now it’s all come back. It bloody works mate, I’m telling you it really bloody works. I feel much more confident. It really has changed my life. I’m really indebted to Deb and IHLS. I think if more people knew about IHLS, all the other companies would go out of business.”